Education & Training

Communication, Negotiation and Conflict Resolution  The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.)

Upon completing this course, you will be able to: 

• Overcome communication barriers,

• Communicate clearly using a variety of methods,

• Apply communication skills to lead a meeting,

• Define a conflict,

• Identify the stages of conflict,

• Apply assertiveness techniques to help people understand your point,

• Work with difficult behaviours more effectively,

• Describe the criteria for an effective negotiator,

• Describe how power can be used or abused in negotiation,

• Identify when to close negotiations.

 This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits toward Gold Seal Certification. A final mark of 100% is required in order to receive a certificate of completion.

 This course is intended for anyone in the construction and maintenance industry who must interact effectively and professionally with employees, subcontractors, owners, clients, engineers and employers

Full details of Communication, Negotiation and Conflict Resolution can be found by clicking on the title.

 To register, click here.

The Construction Industry Ethics course has been designed to help you understand ethics as it relates to the construction industry. The course contains interactive elements, case studies, practical examples, videos, and a course glossary.

OBJECTIVES

Upon completing this course, you will:

1.  Understand what is included in "ethical behaviour"
2.  Be aware of the importance of ethics in business
3.  Know how to make ethical decisions
4.  Recognize ethics in the context of the law
5.  Understand the direct link between ethics and a company's success

 *All Gold Seal applicants will have to take the Construction Industry Ethics course (both online and classroom portions). Gold Seal has allocated a total of 3 credits to this course (2 for the online portion and 1 for the classroom portion).

This course will be mandatory to receive Gold Seal Certification. A final mark of 100% is required in order to receive a certificate of completion.

This course is intended for owner/clients, contractors, supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers, employers, and the public.

Full details of Construction Industry Ethics can be found by clicking the course title.

To register, click here.